Support

How to get help

Email hello@sentinstone.com. We reply usually within two business days.

What to include

The more of this you can tell us, the faster we can help.

  • Your domain, and the address you send from.
  • What happened, and what you expected to happen.
  • Where it happened: Gmail on the web, on Android or on iPhone.
  • Roughly when, if it's about a specific email.
  • Never send passwords. We will never ask for one.

Common questions

Does it read my inbox?

No. Sent in Stone can read one email at a time: the one you have open, and only when you tap our reply button, so it can fill in your reply. It can't see the rest of your inbox, and we never store the email you receive. The privacy policy lists every permission and what it's for.

Does my sent email go to Gmail's Sent folder?

Not at launch. Your sent email appears in the Gmail conversation and under a label, not in the Sent folder. Putting it in the Sent folder is planned as a later upgrade. See what's different from today for the full list of differences.

Why does my own sent email show up as unread?

Each sent copy arrives in Gmail as a new message, so Gmail can mark it unread or notify you. A simple Gmail filter fixes this, and we'll show you how to add it during setup.

Does it change how I receive email?

No. Your domain's email keeps arriving in Gmail through the forwarding you already have. Sent in Stone only handles sending.

How do I stop using it?

  1. Cancel your subscription, using the link in your Paddle receipt or by emailing us. You keep access until the end of the period you've paid for.
  2. Uninstall the Sent in Stone add-on from Gmail. This also removes the hidden app folder it uses in your Google Drive.
  3. If you like, remove its access on your Google account's third-party apps and services page.
  4. To have your account and delivery records deleted from our systems, email us.

The copies of emails you sent stay in your Gmail. Keep in mind that once you stop, replies you write in Gmail go out from your Gmail address again.

Can I get a refund?

Yes, in full, within 30 days of your purchase. See the refund policy.